Returns & Exchanges
At Commonry we are committed to delivering the perfect fit every time.
If you’re not entirely satisfied with your order, we are happy to offer you a return or exchange.
We are sure that they will love your choice, however, to allow for the purchase of gifts, all full price purchases made from the 13th of November to the 24th of December 2023 can be exchanged instore and returned online until the 7th of January 2024.
Our Returns Policy
Because it’s ok to change your mind.
In terms of your statutory rights, we will offer an exchange, credit note or refund on any full price item or exchange any sale or outlet product that is faulty, unfit for the product’s intended purpose or different from that which was shown or described to you.
For online purchases, we will provide a refund or exchange instore or online for any full price or sale purchases. Warehouse sale items can only be returned online and will not be accepted instore.
In addition, we are happy to provide an exchange, a credit note or a refund on any full price item, within 30 days of purchase, if you have changed your mind, if it is in the original condition, the tags remain attached and the receipt is provided as proof of purchase.
Change of mind refunds and exchanges cannot be offered on underwear, swimwear and jewellery.
How to place a return
Step 1. Fill and print out the ‘Return by Post’ form
If the Return by Post Form is incomplete or not included with your return, the return may be returned to sender.
Step 2. Post your parcel to our Online Returns Warehouse
Postage costs for the "return to online" return option are non-refundable under this returns policy.
Or easily return your parcel with Australia Post. Get started.
Step 3. Your return will be processed within 2 weeks of receipt
When your return is processed, we will send you an email to confirm that your refund has been processed.
Bring your item(s) and the store receipt/tax invoice or online order confirmation email as proof of purchase to one of our standalone stores. Our store team members will happily offer one of the below options, so long as your return meets our policy requirements.
Online orders cannot be returned to David Jones or Myer.
Instant Product Exchange: The product can be returned for an instant product exchange for a product of the same price or by paying the difference, a product of a higher price.
Refund: The product can be returned for a refund to the payment method originally used for purchase.
Returns/Gift Card: The product can be returned for a refund to a returns/gift card.
In accordance with the Commonry returns policy, Commonry Online purchases paid with Afterpay can either be returned to the Commonry Online returns warehouse for a refund to their respective account, or in-store at one of our standalone Commonry stores.
International purchases can be sent back to our online returns facility at your own cost (unless faulty or not as described). Please contact our customer care team for more information.
Department Store Products
Commonry products purchased at a department store (also known as concession store) are subject to the department store's returns policy. Please contact the department store to confirm their returns policy.
If you believe your item may be faulty or not as described, you are entitled to request an exchange or refund upon inspection by a Commonry staff member. All products must undergo an inspection to clearly identify the fault before a resolution is provided.
Commonry reserves the right not to accept the return of a faulty product where we inspect the product and reasonably assess that the fault is a result of:
- Damage caused by neglect or misuse (for example, treatment inconsistent with the product's care instructions or wash guide); or
- Usual wear and tear following use of the product.
You can arrange an inspection of your garment by heading into any of our standalone Commonry stores for an assessment. Alternatively, you can arrange an inspection via post to our online facility. To return your purchase via post for inspection, please complete the Return by Post Form. Please clearly note the fault on the Return by Post Form. You can also contact Customer Service to obtain a free returns link.
Terms & Conditions
 Full price products (also known as "white sticker") includes Full Price products purchased during promotional events (such as a time-limited store wide discount event).
 Commonry Stores: Sale and Outlet products are identified by their "red sticker". Commonry Online: Sale and Outlet products are identified by their advertisement in the "Sale" or "Outlet" categories.
 Return options are only available at Commonry Stores in the same country as the Purchase Location which stock the same class or category of product that you would like to return.
 If your purchase is eligible for a refund, the same payment used for the purchase, must be used for the refund. You must present photo identification at the time of refund. Your photo identification and the cardholder or account name associated with the payment used must match. If this is not possible, a Returns/Gift Card will be issued for the refund amount.
 Commonry is not liable for the in-transit damage or loss of products returned by post to Commonry Online Returns. Commonry recommends that you only use post services with insurance and tracking. Please allow two (2) weeks for your return to be processed once received by Commonry Online returns.
 Delivery fees for Commonry Online purchases and postage costs for the "return to online" return option are non-refundable under this returns policy.
Sale and outlet can be returned online via post for a full refund. Sale and outlet cannot be returned in-store for a full refund but can be exchanged.