Step 1. Easily return your parcel with Australia Post.

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Bring your item(s) and the store receipt/tax invoice or online order confirmation email as proof of purchase to one of our standalone stores. Our store team members will happily offer one of the below options, so long as your return meets our policy requirements.

• Refund: The product can be returned for a refund to the payment method originally used for purchase.

• Instant Product Exchange: The product can be returned for an instant product exchange for a product of the same price or by paying the difference, a product of a higher price.

• Returns/Gift Card: The product can be returned for a refund to a returns/gift card.

If you believe your item may be faulty or not as described, you are entitled to request an exchange or refund upon inspection by a Commonry staff member. All products must undergo an inspection to clearly identify the fault before a resolution is provided.
Commonry reserves the right not to accept the return of a faulty product where we inspect the product and reasonably assess that the fault is a result of:

• Damage caused by neglect or misuse (for example, treatment inconsistent with the product's care instructions or wash guide); or

• Usual wear and tear following use of the product.
  You can arrange an inspection of your garment by heading into any of our standalone Commonry stores for an assessment. Alternatively, you can arrange an inspection via post to our online facility. Please contact for further information.

Items marked as 'No Returns' at the time of purchase cannot be returned for refund or store credit, unless deemed as faulty.

In accordance with the Commonry returns policy, Commonry Online purchases paid with Afterpay can either be returned to the Commonry Online returns warehouse for a refund to their respective account, or in-store at one of our standalone Commonry stores.

International purchases can be sent back to our online returns facility at your own cost (unless faulty or not as described). Please contact our customer care team for more information.

Commonry products purchased at a department store are subject to the department store's returns policy. Please contact the department store to confirm their returns policy.

[1] Full price products (also known as "white sticker") includes Full Price products purchased during promotional events (such as a time-limited store wide discount event).
[2] Commonry Stores: Sale and Outlet products are identified by their "red sticker". Commonry Online: Sale and Outlet products are identified by their advertisement in the "Sale" or "Outlet" categories.
[3] Return options are only available at Commonry Stores in the same country as the Purchase Location which stock the same class or category of product that you would like to return.
[4] If your purchase is eligible for a refund, the same payment used for the purchase, must be used for the refund. You must present photo identification at the time of refund. Your photo identification and the cardholder or account name associated with the payment used must match. If this is not possible, a Returns/Gift Card will be issued for the refund amount.
[5] Commonry is not liable for the in-transit damage or loss of products returned by post to Commonry Online Returns. Commonry recommends that you only use post services with insurance and tracking. Please allow two (2) weeks for your return to be processed once received by Commonry Online returns.
[6] Delivery fees for Commonry Online purchases and postage costs for the "return to online" return option are non-refundable under this returns policy.