Delivery

Australian Delivery

Standard Delivery:

Express Delivery:

An important update regarding the delivery of your order:

At Commonry, our greatest priority is the health and safety of our team members, our community and our customers. In an effort to protect our community and to mitigate any risk, (for the foreseeable future) all parcels delivered will not require a signature and will be left in a secure place upon delivery.

International Delivery

New Zealand Delivery:

International Delivery:

Please see below for the full list of countries Commonry delivers to:

Delivery cost does not include any applicable import taxes and customs duties for your order. You are responsible for the payment of any applicable taxes and duties for your order. In compliance with Australian export regulations, we must declare the exact value of all products ordered and mark them dutiable as "merchandise". The law prohibits us from marking any order as a "gift" even if you are placing an order with the intention of sending a gift to a recipient. Please check with your country's customs service for further information. Customs inspections may result in Delivery Estimate delays.

Sales and Promotional Event Orders

During popular sales and promotions, Commonry may be unable to dispatch your order in full because one or more products are out of stock as we prepare to dispatch your order. If this occurs, you will receive an email notification about the out of stock product(s) and an automatic refund to your payment method(s) used.

Commonry may experience delays of up to seven (7) business days in dispatching your order for delivery to you.

Delivery Address Review Delay

All Commonry orders require a valid delivery address that complies with delivery service requirements. We use a real-time address validation service at checkout to assist you to enter and select a valid delivery address.

If you do not use the address validation service at checkout or manually override and enter an invalid delivery address, your order will be delayed until we can confirm a valid delivery address for your order.

Fraud Review Delay

All Commonry orders are reviewed for fraud and suspicious activity.

If you are a first-time customer to Commonry or your payment has been identified by our payment partners as a potentially suspicious order, you will receive an email notification. Customer service will then manually review your order. Your order will be delayed until we can confirm your identity and verify your order.

Lost or Delay In-Transit Orders

If you have not received your Commonry order within 10 business days, please contact customer service, and we will request an investigation with the responsible delivery service.

Damaged Orders

In very rare situations, your Commonry order may have been damaged in-transit by the delivery service. Please read our Returns Policy to find the right return option for you.